Intelligent Automation Solutions for Customer Service Teams

The Only AI-Powered Solution that Integrates with Contact Centre and Workforce Management Software to Improve Agent Engagement and Productivity

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Call Centre Automation Helps Remote and In-Person Customer Service Teams

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Your best managers know what decisions to make to improve agent engagement and keep operations running smoothly. But people can’t process all of your contact centre data fast enough.

Intradiem works in real time to process massive volumes of data and take immediate action – based on rules you define.

Intelligent Automation: Satisfy customers by strengthening agent knowledge with dynamic training delivery

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Intradiem identifies time for development and seamlessly guides agents through their shift.

Prioritise agent development while reducing manual effort and overall operational costs.

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Enter your centre's average wage rate (industry average = £12.40/hr)

Slide – Head of Resource Planning, UK Utilities “With everyone at home, agents are more willing to accept VTO offers. They haven’t made the commute. For many, they have more time to help with distance learning and spend time with their kids. For the business - a huge win for cost savings.” Slide “We delivered 20% more training sessions last week than we had delivered prior to moving agents to a remote workforce with workforce automation. Keeping up with agent development and engagement is critical during these trying times.” – Director of WFM, Educational Technology Slide “Our business continuity planning started 3 years ago – with agents working remotely one day a week and also offered as an incentive for top performers. Moving to 100% virtual was seamless as we already had the infrastructure in place with workforce automation.” – Workforce Management Director, Healthcare How Customers Address Remote Workforce Challenges

A Stronger, More Flexible Workforce

The only call centre workforce automation solution that reduces operating costs by keeping agents productive, connected and engaged, no matter where they’re working.

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Proven Partnerships

Proven Use Cases

Intradiem’s Intelligent Automation Solutions Now Available through Avaya Select Product Program

Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience.

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2021 Winner of UK National Innovation Award – Remote Workforce Management Remote Employee Experience and Wellbeing Finalist

Why Intradiem

Proven Cost Reduction
Save tens of millions annually
Live in 12 Weeks
SaaS-based platform and proven approach
Guaranteed Results
Strong and unique financial profile

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