Intelligent Automation Solutions for Customer Service Teams
The Only AI-Powered Solution that Integrates with Contact Centre and Workforce Management Software to Improve Agent Engagement and Productivity
Call Centre Automation Helps Remote and In-Person Customer Service Teams
Your best managers know what decisions to make to improve agent engagement and keep operations running smoothly. But people can’t process all of your contact centre data fast enough.
Intradiem works in real time to process massive volumes of data and take immediate action – based on rules you define.
Intradiem identifies time for development and seamlessly guides agents through their shift.
Prioritise agent development while reducing manual effort and overall operational costs.
Intradiem’s Intelligent Automation Solutions Now Available through Avaya Select Product Program
Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience.
2021 Winner of UK National Innovation Award – Remote Workforce Management Remote Employee Experience and Wellbeing Finalist
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