Lessons from customer service: how automation and AI can support employee upskilling
Intelligent CXO | by Paul Milloy
October 10, 2023
How Automation Revolutionised Customer Experience at Virgin Media
Customer Experience Magazine | by Matt Rumins
July 27, 2023
Revolutionising Customer Service Capacity Planning with Advanced Technologies
Call Centre Management Association | by Paul Milloy
July 7, 2023
Intradiem Wins The Forum Partnership Award for Outstanding Virgin Media Customer Service
June 13, 2023
Intradiem Awarded UK Patent for Technology to Expand Data-Handling Capabilities
May 10, 2023
International Women’s Day: How women in tech are embracing equity
SheCanCode | Featuring Jen Lee
March 8, 2023
Data, AI and Automation Will Never Replace Humans. Fact
February 17, 2023
A New, More Balanced Approach to Managing Your Priorities in 2023
January 16, 2023
Filling Contact Centre Roles Used to Be Easy… Not Anymore
November 5, 2022
What Contact Centre Agents Are Looking For in Employers
October 27, 2022
Intradiem Appoints Haresh Gangwani as Managing Director, UK
October 4, 2022
How to Engage Remote Employees
By Kimberly Hiler, Chief People Officer at Intradiem
August 24, 2022
Intradiem Expands Integrations Library to Include Cloud, Chat, and CCaaS Capabilities
June 16, 2022
Jennifer Lee Assumes Chief Operating Officer Role at Intradiem
Contact Centre Industry Veteran Continues to Drive Success for Customers, Employees and Company
February 8, 2022
Intradiem Continues Strong UK Growth with Virgin Media and AXA Launches
UK-based EMEA leadership team expands to support continued global growth
January 12, 2022
CIBC Innovation Banking Provides $35 Million Debt Facility to Intradiem to Accelerate Growth
CIBC Innovation Banking is pleased to announce a debt facility of $35 million for Atlanta-based Intradiem, a leading provider of automation technology solutions for customer service teams
November 30, 2021
Optimising Technology to Solve New Customer Service Challenges
UK Forefront Executive Council
October 28, 2021
Retail Call Centres Get Smart With Intelligent Automation
October 27, 2021
Intradiem Releases New Staffing Use Case
AI-powered tool optimises staff levels while controlling costs and protecting service levels
October 26, 2021
As the Nature of Offices Change, Chief People Officers Explore Creating “People-First” Culture
October 15, 2021
Foster Innovation By Prioritising People
Employees treated with respect and dignity will respond with loyalty and a deeper commitment
October 6, 2021
Kimberly Hiler Joins Intradiem as Chief People Officer
Seasoned Professional Adds a New Dimension to Intradiem’s “People-First” Approach
September 14, 2021
Contact Centre Absenteeism: More Flexibility Is The Cure
August 5, 2021
Is It Safe To Go Back To The Contact Centre Now?
June 9, 2021
UK Forefront Executive Council discusses “New Horizons in Customer Service”
June 4, 2021
Contact Centre 2.0: A Better Normal
May 18, 2021
How to Keep Your Remote Agents Engaged
May 4, 2021
Contact Center 2.0: A Better Normal
May 3, 2021
Head in the Clouds: Identifying the Missing Components in the Cloud Migration Journey of Call Centers
May 3, 2021
The Role Of The Contact Centre Manager Reinvented
May 3, 2021
How to Keep Your Remote Agents Engaged
April 30, 2021
Intradiem’s New Attended-RPA Solution Automates Repetitive Tasks to Dramatically Reduce Costs
New Solution Boosts Agent Productivity and Improves Customer Experiences
April 22, 2021
Intradiem’s Intelligent Automation Solutions Now Available through Avaya Select Product Program
April 13, 2021
5 Trends Driving the Future of Customer Service in 2021 and Beyond
February 22, 2021
Intradiem and SKWeston & Company Announce Contact Center Automation Partnership
Alliance Broadens SKWeston’s Portfolio with a Unique and In Demand Contact Center Automation Solution
October 14, 2020
Intradiem CEO names the age-old customer service problem that’s gotten worse as agents WFH
September 14, 2020
The Human Touch Has Huge Value in a Global Crisis
August 3, 2020
Why We Need to Stop Saying the Call Center Is Dead
July 16, 2020
Exploring the Value of the Human Touch in a Global Crisis
July 1, 2020
Matt McConnell of Intradiem: How We Plan to Rebuild in The Post COVID Economy
June 28, 2020
The Key to Enhancing Contact Center Operations in the Shift Towards Remote Models
May 26, 2020
Intradiem’s Work from Home Contact Center Solution Usage Soars
Demand driven by the heightened need for a solution to help organisations manage an increasingly remote service delivery workforce.
May 20, 2020
Business Continuity for Your Contact Center Workforce
April 1, 2020
Intradiem Announces Partner Program
Company’s Global Alliance Ecosystem Expands Reach with Workforce Automation
March 11, 2020
The Top Healthcare Insurance Companies Use Intradiem to Reduce Cost
Improved Efficiency, Employee Engagement and Customer Experience Pays Off for Providers
February 12, 2020
Intradiem Launches Forefront World Tour
Industry Leaders to Share How Transforming Contact Centers Pays Off
January 23, 2020
Workforce Automation Pays Off for Contact Center Leaders in 2019
Intradiem Celebrates Fourth Consecutive Year of Record Growth
January 14, 2020
Coaching Automated: Improving Agent Engagement Pays Off
December 19, 2019
Intradiem Adds New Enhanced Coaching Capabilities to Workforce Automation Platform
Real-Time Agent Development Pays Off with Improved Engagement and Significant Cost Savings
November 25, 2019
Intradiem Launches New Savings Guarantee with Workforce Automation Platform
Real-Time Capabilities Pay Off by Improving Efficiency, Agent Engagement, and Customer Experience
November 19, 2019
Leadership – and Thinking Differently – in the Contact Center Industry
November 4, 2019
Workforce Automation: The Strategic Savings Solution
November 4, 2019
Intradiem Reaches Record Savings Delivered to Customers
Workforce Automation Drives Significant Value with Real-Time Capabilities on Agent Engagement, Customer Experience and Efficiency.
October 9, 2019
Intradiem Releases Third Generation – Workforce Automation Platform
Scalable, Secure Platform to Process High Volumes of Real-Time Contact Center Data
September 18, 2019
Intradiem Takes the Automation Movement on the Road with Fall Forefront Tour
Five New Forefront Events Added for U.S. and Canada
September 4, 2019
Executive Interview with Matt McConnell, CEO of Intradiem
September 4, 2019
Five Unique Ways Call Centers Use Automation to Improve Customer Experience
August 15, 2019
Call Center Leaders Continue to Invest in Contact Center Automation
Real-Time Capabilities Improve Efficiency, Agent Engagement and CX
June 26, 2019
Boost Morale by Giving Every Contact Center Agent an Automated Manager
June 13, 2019
Matt McConnell Selected as Keynote Speaker for the 2019 ATDC Startup Showcase
A program of the Georgia Institute of Technology
April 10, 2019
The Key to Improving Contact Center Efficiency
April 10, 2019
The Trifecta in Call Center Metrics
March 25, 2019
8 Questions to Consider when Evaluating Contact Center RPA
March 7, 2019
Intradiem Contact Center Automation Innovator Award Recipient Announced
Recognized for leading with automation to achieve new levels of contact center service delivery
February 26, 2019
Intradiem Earns ISO 27001 Certification and SOC 2 Type II Attestation
Contact Center Automation Provider Meets Stringent Security Management Standards
February 20, 2019
Intradiem Named Finalist For 2019 UK National Innovation Awards
Directors' Club United Kingdom
February 18, 2019
Contact Center Leaders to Convene in Scottsdale, AZ.
Discussion to cover trends, challenges and robotic process automation (RPA)
February 15, 2019
2019 Trend Watch: Call Center Automation
February 5, 2019
Intradiem Celebrates Third Consecutive Year of Record Growth
Customer and product momentum deliver outstanding milestone achievements in 2018
January 10, 2019
Intradiem First to Power One Billion Automated Actions Per Year
Breakthrough SaaS technology speeds efficiency and increased saving for large enterprise call centers.
October 16, 2018
Intradiem Continues to See Rapid Customer Adoption and Growth
Customer success, unique technology and customer community reinforce market dominance.
August 28, 2018
Intradiem Announces Partnership with AXA
Global Insurance Brand Modernizes Contact Centre to Exceed Clients’ Needs
August 1, 2018
Intradiem Posts Record Growth in 2017
Momentum Fueled by Enterprise Contact Center Adoption of Real-time Automation
January 9, 2018
Intradiem & NICE Announce Technology Partnership to Provide Real-time Intraday Automation
Intradiem Joins NICE inContact DEVone Developer Program with an Intraday Automation Platform Now Available in CXexchange Marketplace
September 23, 2017
Intradiem Honored as a 2017 Atlanta Workplace Achiever
Intradiem awarded by The Atlanta Journal-Constitution with a Top Workplaces, Workplace Achiever honor
March 31, 2017
Intradiem Posts Record Growth in 2016
Intradiem Posts Record Growth in 2016
January 24, 2017
Forefront Tour Stops in Atlanta
Forefront is a series of exclusive events convening the best minds in workforce and operations management who are defining the future of the industry.
May 23, 2016
Intradiem Posts Record Growth In First Quarter
Large organizations continue to trust Intradiem with their Intraday Automation initiatives
April 4, 2016
Workforce Management’s Change Imperative
Visionary white paper by DMG Consulting calls for revolutionary workforce model changes.
March 24, 2016
