Resources

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Intelligent Process Automation for Customer Service Teams

Even the best contact centre teams can use a little help to deliver the positive experiences your customers expect day in and day out. Process Automation from Intradiem provides that help.

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Intradiem Automation for the Back Office

Intradiem’s Intelligent Automation for back office teams provides detailed insight into back office processes – in real time – so you can discover where delays occur and drive improvements.

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Guide to Call Center Automation Software in 2021

A good call center operates as an extension of the firms that it partners with to effectively and efficiently address customer issues, needs and more. And it does this in a variety of ways. A big part of a call center’s success is employing experienced agents who are able to fully grasp and understand the…

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Harnessing Call Centre Data

Making good use of your call centre data? Intelligent Automation can help. Download this eBook to learn how now.

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What Fuels British Gas’ Call Centre Automation Programme?

According to Deloitte, 74% of companies cited cost reduction as a top priority for 2017. This translates to budget cuts for contact centres.

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Support Remote Agents and Ensure Compliance with an Intelligent Assistant

Discover how Intradiem’s Intelligent Assistant helps customer service teams ensure compliance while working from home.

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Executive Guide: An Intelligent Assistant for Customer Service Teams

Contact centre leaders face tremendous pressure to continually reduce costs without negatively impacting the customer or agent experience. Learn how an Intelligent Assistant can help achieve savings without sacrifice.

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Intelligent Assistant Software Helps Remote Customer Service Teams

Intradiem’s Intelligent Assistant helps customer service teams maximise productivity and engagement.

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How to Maximise Agent Productivity and Engagement with Automation

Workforce automation for business continuity: tips for managing remote agents.

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Support Remote Agents with Call Centre Automation

See how Intradiem helps you support frontline employees – whether they are working from home or in the contact centre.

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Executive Customer Testimonial

Kevin Jolliffe shares how automation paid off for his workforce planning team, agents, and the business.  

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Long Term Success for Your Virtual Contact Centre

74% of CFO’s say remote work will be permanent. Find out how automation can help your contact centre operate virtually.

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What is Workforce Automation?

Discover how workforce automation can be leveraged to achieve operational efficiency in your contact centre.

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Jump Start Your Coaching Programme

In the traditional call centre, providing agents with consistent coaching is a major challenge. Learn how Workforce Automation can jump start your coaching program.

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Increase Agent Engagement with Contact Centre Automation

Contact centre automation helps improve agent engagement in three key areas: performance, satisfaction and development.

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Solve Your Call Centre Challenges with Automation

Call centres are challenged by conflicting goals from customers, employees, and the business. Discover how workforce automation increases efficiency while improving the agent and customer experience.

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Workforce Management Guide: Call Centre Leaders Take a Seat at the Table

WFM professionals must perform at higher levels than ever before in an increasingly complex contact centre environment. Discover why leading organisations view contact centre automation as a strategic asset.

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Contact Centre Operations: Leveraging Automation to Improve Agent Engagement

Contact centre operations leaders are being asked to reduce cost at unprecedented rates – but without sacrificing the agent or the customer experience. Learn how automation improves efficiency, agent engagement, and CX simultaneously.

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Pro-Tips: Expert Advice from WFM Peers

Contact centres continue to become more complex. Goals are at greater risk and the status quo is unable to respond.