Major Gas & Electric Company
Leverages Agents Across Channels Creating A 5% Labor Savings
This Gas & Electric company achieved a triple play: increased agent engagement & customer satisfaction plus annualized cost savings of $2M.
What if you could automatically give agents a break from the phone while increasing productivity?
- How well are you able to balance resources across channels today?
- Are agents sitting idle when e-mails are piling up?
- Can your back office use some help occasionally?
Today, with Intradiem, a virtual intelligent assistant finds time to automatically leverage resources across channels.
Everyone wins.
- New productivity levels make heroes out of Operations.
- Simplified, real-time automated processing makes WFM smile.
- A change in their day gives agents a break.
