Generates A 1% Adherence Improvement By Helping Agents Stay On Time.
This major health insurer found a simple solution to solve an adherence problem while increasing agent satisfaction. The icing on the cake - $7M annualized savings.
What if agents stopped being “fashionably late” to pre-scheduled events?
Are long calls contributing to agent tardiness?
Do agents feel stressed when conditions beyond their control cause them to be out of adherence?
How much valuable time is wasted processing adherence exceptions?
Today, more agents are consistently maintaining their scheduled adherence because of Intradiem’s real-time automation.
This Includes:
24/7 ACD and WFM monitoring to proactively watch for potential tardiness scenarios
Eliminating the need to process high volumes of adherence exceptions
Preventing agents from missing or ignoring opportunities to achieve adherence
